Terms of Service

1. Agreement to These Terms

These Terms & Conditions (“Terms”) govern all services provided by Pristine Patio Co, LLC (“Pristine Patio Co,” “we,” “us,” or “our”) to you, the client (“you” or “client”). By requesting an estimate, scheduling a pickup, or handing over items to us for service, you agree to these Terms.

These Terms are published on our website and provided by link on our invoices. They apply to every order and do not require a separate signature. If you do not agree with any part of these Terms, please do not use our services.

2. Our Services

Pristine Patio Co provides professional cleaning of outdoor cushions and pillows only. This includes deep extraction cleaning, stain treatment, and color revival of outdoor cushions, throw pillows, and comparable soft goods made from performance and outdoor fabrics.

All services are performed off-site at our facility. We collect your cushions and pillows from your property, clean them at our facility, and return them to you. This pickup-and-delivery model is the only way our services are provided.

3. Estimates & Quotes

Estimates are provided free of charge and without obligation, based on the information and photos you supply. All estimates are preliminary and subject to confirmation once we physically inspect your items.

If, upon inspection, the condition, quantity, fabric type, or soiling level differs materially from what was described, we will revise the quote and obtain your approval before proceeding. You will never be charged more than the confirmed quote without your consent.

4. Turnaround Time

Standard service is seven (7) days from pickup to delivery. Expedited service is available upon request and may be subject to an additional fee, quoted in advance.

Timelines are good-faith estimates and are not guaranteed. Drying times, fabric type, severity of soiling, weather, and order volume can affect turnaround. If we anticipate a delay beyond the standard window, we will notify you promptly.

5. Pickup & Delivery

• Scheduling. Pickup and delivery are scheduled by mutual arrangement within our service area: Phoenix, Arcadia, Scottsdale, Paradise Valley, and surrounding communities. If you are unsure whether your location is within range, please ask when you book.
• Access. You are responsible for ensuring the items are accessible at the agreed pickup time and that a safe, unobstructed area is available for collection and return. You do not need to be present for the cleaning itself, but pickup and delivery require someone to provide access or a pre-arranged drop location.
• Item count. At pickup, we document the number and condition of items collected. We recommend you confirm this count with us at handover. This record governs what is owed and what is returned.
• Delivery. We return cleaned items to the same property from which they were collected, unless you request otherwise in writing.

6. Client Responsibilities

To help us deliver the best possible result and protect your property, you agree to:

• Accurately describe your items, fabrics, and any known stains, damage, or prior treatments when requesting an estimate.
• Remove any personal belongings, valuables, or removable hardware from the items before pickup. We are not responsible for items left inside or attached to cushions or pillows.
• Disclose any fabric that is delicate, non-colorfast, vintage, or of unknown composition, or any manufacturer care instructions that restrict cleaning methods.
• Make items available and accessible at the scheduled pickup and delivery times.

7. Inspection, Fabric Assessment & Pre-Existing Conditions

Outdoor fabrics vary widely in composition, age, and prior exposure. Before cleaning, we assess each item and, where warranted, may perform spot testing. Some conditions cannot be corrected by cleaning and are not defects in our work, including but not limited to:

• Permanent staining, dye migration, or discoloration that has set into the fibers over time;
• Sun fading, UV degradation, brittleness, or general wear;
• Mildew or mold that has permanently stained or weakened the fabric;
• Shrinkage, texture change, or fabric failure in items that are aged, worn, or of non-colorfast or unknown composition.

Where we identify a meaningful risk before cleaning, we will inform you and, where practical, seek your approval to proceed. By approving service on such items, you accept the associated risk.

8. Cleaning Results & Limitations

Our specialized deep extraction process is designed to lift dirt, grime, and many common outdoor stains, and to revive color in premium outdoor fabrics. However, results depend on the fabric and the nature and age of the soiling. We cannot guarantee the complete removal of every stain, and we will always set honest expectations before we begin. A less-than-complete result on a heavily soiled or compromised item does not, by itself, entitle you to a refund except as provided under the Pristine Zero-Risk Promise below.

10. Pricing & Payment

• Pricing. Charges are based on the number, size, and condition of the cushions and pillows and the service level selected (standard or expedited), as set out in your confirmed quote.
• Payment terms. Payment is due at the time of booking via credit card.
• Processing Fees. We do NOT charge a credit card processing fee.
• Non-payment. Any orders that fail to complete payment will be placed on hold for pick-up.
• Taxes. Any applicable taxes will be shown separately on your invoice.

11. Cancellation & Rescheduling

You may cancel or reschedule a pickup at no charge with 24 hours advance notice. Once cleaning has begun, orders cannot be cancelled, though the Pristine Zero-Risk Promise continues to apply. If we cannot complete service for reasons within our control, you will not be charged.

12. Care, Custody & Risk of Loss

We handle your items with professional care from the moment of pickup to the moment of delivery. In the unlikely event that an item is lost or damaged through our proven negligence while in our custody, our liability is limited as set out in Section 13.

We are not responsible for damage that results from pre-existing conditions, undisclosed fabric characteristics, inherent defects, or normal wear, or from cleaning items you approved despite a disclosed risk.

13. Limitation of Liability

To the fullest extent permitted by law, the total liability of Pristine Patio Co arising out of or relating to any order, whether in contract, tort, or otherwise shall not exceed the price paid for the service on that order, or the documented fair market value of the affected item(s), whichever is lower. We are not liable for indirect, incidental, consequential, or punitive damages, or for loss of use.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Arizona law. This section does not affect your rights under the Pristine Zero-Risk Promise.

14. Unclaimed Items

We will make reasonable attempts to deliver or arrange collection of your cleaned items. If items remain undeliverable or unclaimed for more than 30 days after we notify you they are ready, and after reasonable attempts to reach you, the items may be treated as abandoned and disposed of, and any storage fees disclosed to you may apply. We will always try to reach you first.

15. Before-and-After Photography

We may photograph items before and after cleaning for quality-control and, at times, promotional purposes. Promotional use will not identify you or your address. If you prefer that images of your items not be used in marketing, simply let us know in writing and we will honor that request.

16. Privacy

We collect only the information needed to provide our services — such as your name, contact details, and property address — and we do not sell it. Contact information may be used to coordinate service, send invoices, and follow up on your experience.

17. Circumstances Beyond Our Control

We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, supply disruptions, or other force-majeure events. We will resume service as soon as reasonably practicable.

18. Governing Law & Disputes

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws principles. Any dispute arising under these Terms shall be brought in the state or federal courts located in Maricopa County, Arizona. Before initiating any formal action, the parties agree to attempt in good faith to resolve the matter directly.